Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Product Questions

  1. Q: Do AOSKY blackout blinds/shades really block out all light? A: Yes, our blackout products are made of high-quality thick material that effectively blocks sunlight. As our customers mention: "Block out everything," they're perfect for rooms that need a dark environment, like children's rooms or bedrooms.

  2. Q: What about the quality of the material? A: Our products feature premium, durable materials. Customers note the "thick material" that "will hold up to the rigors of going up and down," ensuring long-lasting performance even with daily use.

  3. Q: What is included with my purchase? A: The package includes all necessary mounting materials. As one customer mentioned, "All mounting materials included and of good quality," so you can install your blinds right away.

Installation Questions

  1. Q: Is installation complicated? A: Not at all! Multiple customers mention: "Very easy to install" and "The brackets were easy to install." We provide detailed installation instructions to make the process seamless.

  2. Q: Do I need professional tools for installation? A: No special tools are required. Our installation design is user-friendly for the average homeowner using common household tools.

  3. Q: What if I have issues during installation? A: We're here to help! You can reach our customer service at +1 2138006856 (8 AM - 7 PM CST) for immediate assistance or contact us via email.

Orders and Shipping

  1. Q: How long will it take to receive my order? A: Standard-sized products typically ship within 3-5 business days, while custom orders may take 7-10 business days. Delivery time depends on your location.

  2. Q: Will I receive a tracking number? A: Yes, we provide tracking information via email once your order ships so you can monitor your package's status.

  3. Q: Do you ship internationally? A: We currently serve the US and Canadian markets. For international delivery, please contact our customer service team for more details.

Price and Payment

  1. Q: Does the price include mounting hardware? A: Yes, all prices include necessary installation hardware at no extra cost, as noted by our customers.

  2. Q: What payment methods do you accept? A: We accept PayPal. All transactions are processed through secure, encrypted systems.

Returns and Warranty

  1. Q: How do I request a return or exchange? A: If there's a quality issue with your product, please contact our customer service team within 30 days of receipt. Provide your order number and a description of the issue for prompt assistance.

  2. Q: Do your products come with a warranty? A: 

    Yes, our products provide warranty fee service. Under normal conditions of use, in the event of defects in materials or workmanship, we will provide free repair or replacement services.

  3. Q: Can I return custom-sized products? A: Since custom products are made to your specifications, returns are only accepted for quality issues. Please double-check measurements before ordering.

Custom Orders

  1. Q: Do you offer custom sizing? A: Yes, we provide custom sizing to fit your unique window dimensions. Select the "Custom Option" on the product page and enter your detailed measurements.

  2. Q: Is there an additional cost for custom sizes? A: There may be a small additional fee depending on complexity. The exact price will be displayed at checkout after you provide your measurements.

Product Specific Questions

  1. Q: Are your blackout blinds suitable for a child's room? A: Absolutely! As one customer shared: "We put these in my son's room along with blackout blinds (the blinds alone were not creating a dark enough room for naps) and we are so impressed with the quality for the price."

  2. Q: How do your blinds compare to others on the market? A: Our customers often note the superior quality and value: "I went back and forth looking at so many blinds... These are perfect! No complaints. I'd buy a million times over again."

Feel free to contact us if you have any questions not covered in this FAQ. Our customer service team is available Monday through Friday from 8 AM to 7 PM CST at +1 2138006856 or via email.