Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Product Questions

  1. Q: Do AOSKY blackout blinds/shades really block out all light?   A: Our blackout fabric itself is 100% light-blocking. Small gaps between the fabric and the cassette are part of the design that lets the shade roll up and down smoothly, so a little light can enter at the edges. For a truly dark room, add our light-blocking side strips, or choose an outside mount that overlaps the window by at least 2 inches in width and 3-6 inches in height.

  1. Q: What about the quality of the material? A: Our products feature premium, durable materials. Customers note the "thick material" that "will hold up to the rigors of going up and down," ensuring long-lasting performance even with daily use.

  2. Q: What is included with my purchase? A: The package includes all necessary mounting materials. As one customer mentioned, "All mounting materials included and of good quality," so you can install your blinds right away.

Installation Questions

  1. Q: Is installation complicated? A: Not at all! Multiple customers mention: "Very easy to install" and "The brackets were easy to install." We provide detailed installation instructions to make the process seamless.

  2. Q: Do I need professional tools for installation? A: No special tools are required. Our installation design is user-friendly for the average homeowner using common household tools.

  3. Q: What if I have issues during installation? A: We're here to help! You can reach our customer service at +1 2138006856 (8 AM - 7 PM CST) for immediate assistance or contact us via email.

Orders and Shipping

  1. Q: How long will it take to receive my order? A: Standard (ready-made) products ship from our U.S. warehouse and arrive within 6-12 business days. Custom shades are made to order at our factory in 3-5 business days (5-7 business days for Roman and woven wood shades) and then delivered by express courier in 2-5 business days.

  2. Q: Will I receive a tracking number? A: Yes, we provide tracking information via email once your order ships so you can monitor your package's status.

  3. Q: Do you ship internationally? A: We ship to the United States, Canada, Australia, the United Kingdom, Germany, and other selected countries. For other destinations, please contact our customer service team for details.

Price and Payment

  1. Q: Does the price include mounting hardware? A: Yes, all prices include necessary installation hardware at no extra cost, as noted by our customers.

  2. Q: What payment methods do you accept?

    A: We accept a wide range of secure and convenient payment methods:

    • 💳 Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, Discover, Diners Club, and JCB
    • 📱 Fast Checkout: Apple Pay & Google Pay
    • 🛍 Buy Now, Pay Later: Afterpay & Klarna — enjoy flexible installment plans with no hassle

    Your payment is fully secured with encrypted checkout, so you can shop with confidence.

     

Returns and Warranty

  1. Q: How do I request a return or exchange? A: If there's a quality issue with your product, please contact our customer service team within 7 days of delivery. Provide your order number, a description of the issue, and clear photos. See our Return & Refund Policy for full details.

  2. Q: Do your products come with a warranty? A: 

    Yes. Every purchase includes a free 3-Year Limited Warranty covering manufacturing defects, internal mechanisms, brackets, motors, and batteries. You can extend it to 5 years ($20), or upgrade to the 5-Year Unlimited Warranty ($50) that also covers accidental damage. Coverage begins on the day you receive your product — see our Warranty Policy.

  3. Q: Can I return custom-sized products? A: Since custom products are made to your specifications, returns are only accepted for quality issues. However, if you made a genuine measuring mistake within ±1 inch per dimension, you may qualify for a one-time free remake under our FREE Measurement Assurance. Please double-check measurements before ordering.

Custom Orders

  1. Q: Do you offer custom sizing? A: Yes, we provide custom sizing to fit your unique window dimensions. Select the "Custom Option" on the product page and enter your detailed measurements.

  2. Q: Is there an additional cost for custom sizes? A: There may be a small additional fee depending on complexity. The exact price will be displayed at checkout after you provide your measurements.

Product Specific Questions

  1. Q: Are your blackout blinds suitable for a child's room? A: Absolutely! As one customer shared: "We put these in my son's room along with blackout blinds (the blinds alone were not creating a dark enough room for naps) and we are so impressed with the quality for the price."

  2. Q: How do your blinds compare to others on the market? A: Our customers often note the superior quality and value: "I went back and forth looking at so many blinds... These are perfect! No complaints. I'd buy a million times over again."

Support & Troubleshooting

  1. Q: Do AOSKY no-drill shades use adhesive? Will they fit my window? A: No adhesive and no mounting brackets are needed. No-drill shades hold themselves inside the window frame with a spring-tension (jack-style) system, and can be removed without damaging walls. Your window frame needs a depth of at least 1.96 inches and must be square — frames that angle inward or outward are not suitable.

  2. Q: What should I do if my cordless shade won't roll up or gets stuck? A: Email a short video of the issue to support@aosky.com along with your order number. Our team will diagnose the problem and guide you through a fix or arrange replacement parts under warranty.

  3. Q: What if my order arrives damaged or with missing parts? A: Contact us with your order number so we can identify your exact product — mounting brackets differ between products. Include photos of what you received, and we'll send the correct replacement parts or arrange a replacement shade.

  4. Q: What wind conditions can AOSKY outdoor roller shades handle? A: We recommend retracting outdoor shades when winds reach 20-25 mph, and not leaving them extended while unattended.

  5. Q: Do AOSKY smart shades work with Matter or HomeKit? What if my Wi-Fi goes down? A: Our Matter motor works with Apple Home, Amazon Alexa, and Google Home through the Matter standard (note: Matter is not the same as HomeKit certification). App and voice control require an active internet connection — if your network or hub is offline, smart control is unavailable until it reconnects; models with a physical remote can still be operated by remote.

Feel free to contact us if you have any questions not covered in this FAQ. Our customer service team is available Monday through Friday from 8 AM to 7 PM CST at +1 2138006856 or via email.