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Shop with Complete Confidence

Worried about measuring your windows correctly? Don't be. Our FREE Measurement Assurance is designed to give you extra confidence when ordering custom window treatments. If you make a genuine measuring mistake, we'll help make it right.

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📏 Measurement Assurance Coverage

What's Covered:

• FREE Measurement Assurance for genuine measuring mistakes, generally within ±1 inch per dimension, subject to review.
• Custom blinds or shades that arrive too long, too short, too narrow, or too wide due to eligible customer measurement errors.
• One-time FREE remake for each eligible product if the size is incorrect due to a covered measuring mistake.
• Coverage applies to up to 3 shades/blinds per residential order.
• Commercial or bulk orders with more than 25 products in one order are not eligible.
• Additional replacement products may be purchased if needed.

Coverage Period:

• 21 days from delivery date to report eligible sizing issues.
• Fast and simple claim process with dedicated customer support.

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✅ How It Works

Step 1: Measure Carefully
Before placing your order, please follow our official step-by-step measuring guide to ensure accurate measurements and help keep your order eligible for Measurement Assurance.

Step 2: Receive & Check
When your blinds or shades arrive, please inspect the fit within 21 days of delivery.

Step 3: Easy Claims Process
If your product does not fit because of an eligible measuring mistake, simply contact our customer service team and provide:

• Your order number
• 1-2 photos showing the fitting issue
• A clear photo with measuring tape showing both your window dimensions and the blind/shade measurements
• Additional photos or information if requested by our team for verification

Step 4: Claim Review
Our team will review your claim and determine eligibility. Approved claims are typically processed within 2 business days.

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🛡️ What's Not Covered

To keep this program fair for everyone, Measurement Assurance does not cover:

• Significant measurement errors resulting from failure to follow our official measuring guide.
• Incorrect dimensions that exceed our normal coverage guidelines, generally exceeding ±1 inch per dimension.
• Measuring the wrong window opening or providing incorrect product specifications.
• Issues caused by uneven walls, out-of-square windows, or structural conditions affecting installation.
• Damage caused by improper installation, misuse, modification, or accidental damage.
• Changes made to the window, frame, or opening after the order has been placed.
• Intentionally incorrect measurements or fraudulent claims.
• Damage from natural disasters, accidents, or events outside our control.
• Style preferences, including color, material, texture, or appearance expectations, such as "I don't like this color" or "It's not what I imagined."

Motorized Products & Accessories:

• Measurement Assurance applies only to the shade/blind size.
• Motorized components, motors, remotes, smart hubs, bridges, chargers, batteries, smart home accessories, and other electrical accessories are not covered under the free Measurement Assurance remake program.
• Measurement Assurance does not cover charging issues, pairing issues, app setup, Wi-Fi setup, Bluetooth setup, or smart control issues.
• If a remake is approved due to an eligible measurement error, the replacement will include the shade/blind fabric and standard required parts only. Existing motorized components and accessories may need to be reused unless they are confirmed defective under the applicable product warranty.

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⚖️ Additional Terms

• Measurement Assurance is intended for genuine measuring mistakes only.
• All claims are subject to review and approval by AOSKY.
• AOSKY reserves the right to request additional photos or information to verify claim eligibility.
• This program is limited to one complimentary remake per eligible product.
• This program cannot be combined with other replacement offers, discounts, or compensation programs.
• Measurement Assurance has no cash value, is non-transferable, and applies only to the original purchaser and original order.
• AOSKY reserves the right to deny claims that are incomplete, unverifiable, outside the coverage period, or inconsistent with the terms of this program.

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💡 Why Choose Our Risk-Free Guarantee?

Mistakes Happen - We've Got You Covered
Even experienced DIYers sometimes make measuring errors. That's why we created this program - to take the stress out of custom ordering.

No Hidden Fees
This protection is completely FREE with every eligible custom order. No extra charges, no fine print.

Expert Support
Our customer service team is trained to handle claims quickly and fairly, helping you get the right fit with less worry.

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Ready to Order Risk-Free?

Don't let measuring concerns hold you back from getting the perfect custom window treatments for your home. With AOSKY's FREE Measurement Assurance, you can shop confidently knowing we'll work with you if an eligible sizing issue happens.

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