Return & Refund Policy

At Aosky, your satisfaction is our top priority. We work hard to make sure you're satisfied with your purchase. So ideally, you’ll never need to return anything.

If any issues come up, please take a moment to check our return policy and reach out to us first. We're here to help before a dispute becomes necessary.
For the best experience, we strongly suggest ordering a sample booklet or swatches first, so you can confirm the color and texture before purchasing customized shades. Please note that every blind and shade is made uniquely for you, we’re not able to offer refunds or remakes unless there’s a defect.

How can I return?

Returnable:

If a situation qualifies under our special return conditions, we’re happy to help. Should you notice a problem with your product, reach out to us within 30 days with a description of the issue, clear photos and your order number via email. We will repair or remake the item promptly according to your original specifications, and we’ll request that the original shades be sent back to us.

  1. Does not match the size, liner, or the product you ordered.
  2. Not as described or damaged upon delivery.

Return Exceptions & Conditions

For Made-To-Order Products:

Due to the personalized nature of our custom window treatments, we cannot accept returns, exchanges, or issue refunds for buyer-related reasons. Unreturnable situations include, but are not limited to:

  • Personal Preference: Changing your mind about the color, fabric, style, or shading rate after receiving the product.
  • Incorrect Measurements: Providing wrong window sizes during the ordering process.
  • Ordering Mistakes: Purchasing the wrong product type or color by mistake.
  • Color & Fabric Variations: Reasonable color variations due to fabric dye lots, which naturally occur between production batches, or variations resulting from combining different liner types.
  • Subjective Expectations: Shading levels not matching subjective expectations.
  • Industry-Standard Tolerance: A measurement tolerance of up to ±1/8 inch for width and ±1/4 inch for length is considered industry-standard and is not classified as a defect.

For Ready-Made Products:

We accept returns for ready-made products if you are unsatisfied, subject to the following conditions:

  • Condition of the Item: The returned item must be in its original, unused condition, with all original tags and packaging intact. It must not affect secondary sales.
  • Return Shipping Cost: For returns due to buyer-related reasons (such as personal preference, dissatisfaction, or ordering by mistake), the customer is fully responsible for all return shipping costs.

Order Cancellation

For Made-To-Order Products:

  • If you need to cancel or change your order after 12 hours, a 25% fee will apply to cover production expenses.
  • Once the order has been shipped, it can no longer be cancelled.

For Ready-Made Products:

  • We’re happy to offer a full refund for cancellations made before shipment or within 12 business hours after your payment is confirmed.
  • After the order is shipped, cancellations cannot be processed.

Return Shipping Cost & Address

  • Once your return request is approved, we will send the return shipping address to you via email.
  • If the return is caused by our mistake (such as receiving the wrong item or a quality issue), a full refund will be provided. For eligible returns of Ready-Made Products due to buyer-related reasons (such as dissatisfaction or incorrect ordering), the customer is responsible for the return shipping costs. No restocking or administrative fees will be applied.

Refund Processing Time

Once your return is received and inspected (or your order cancellation is approved), your refund will be processed. A credit will automatically be applied to your original method of payment within 3 to 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Our mission

Should you require a remake or need guidance regarding returns, our Customer Care Team is happy to assist. Connect with us anytime via Live Chat.