Warranty Policy

At AOSKY, we stand behind the quality of our custom window treatments. We want you to enjoy your products for years to come, which is why we offer three distinct warranty tiers to fit your needs.

Our Warranty Plans

3-Year Limited Warranty (Free)

Included automatically with every purchase.

  • Cost: Free
  • What is covered: Manufacturing defects, internal mechanisms, and brackets.
  • What is NOT covered: Accidental damage, improper installation, unauthorized modifications, misuse, or any human-caused damage.

5-Year Limited Warranty

Extend your peace of mind.

  • Cost: $20
  • What is covered: Extends the standard 3-Year Limited Warranty coverage(defects, internal mechanisms, and brackets)to a full 5 years.
  • What is NOT covered: Accidental damage, improper installation, unauthorized modifications, misuse, or any human-caused damage.

5-Year Unlimited Warranty (Premium Protection)

Comprehensive coverage for total peace of mind.

  • Cost: $50
  • What is covered: Absolutely everything. In addition to all manufacturing defects, this plan fully covers accidental damage, human error, improper installation, and unexpected mishaps. No questions asked.

How to Make a Claim

If you need to replace a bracket or report an issue, the process is simple:

  1. Gather Your Info: Have your Order Number and the email address used for the purchase ready.
  2. Snap a Photo/Video: Take clear photos or a short video showing the issue (e.g., the broken bracket).
  3. Contact Us: Email our support team at [Insert Support Email] with the subject line: "Warranty Claim - Order # [Your Order Number]".
    Our team will review your claim and arrange for replacement parts quickly.

Shipping Costs for Replacement Parts

Limited Warranty Claims: For approved manufacturing defects, AOSKY covers the cost of the replacement part. Customers may be responsible for shipping costs.

Unlimited Warranty Claims: AOSKY covers both the cost of the replacement part and all shipping fees.