Refund policy

At AOSKY, your satisfaction is our top priority. We work hard to ensure that you are happy with your purchase, and we are here to help if an issue arises.

Our return options depend on whether your product is made to order or ready made. Please review the applicable policy below before placing an order or requesting a return.

Which Return Policy Applies to My Product?

Made-to-Order Products

 

Made-to-order blinds and shades are manufactured specifically according to the measurements, colors, materials, controls, and other options selected for your order.

Because these products are made specifically for you, they cannot be returned, exchanged, refunded, or remade for buyer-related reasons, including incorrect measurements, ordering mistakes, personal preference, or changing your mind.

This restriction does not apply if the product arrives damaged, defective, incorrect, or materially different from the confirmed order specifications. Eligible customer measurement mistakes reported within 21 calendar days of delivery may also qualify for our AOSKY FREE Measurement Assurance, subject to its eligibility requirements, coverage limits, and exclusions.

Before ordering a made-to-order product, we strongly recommend ordering free fabric samples so you can confirm the color, texture, and light-filtering performance in your own space.

Ready-Made Products

Ready-made products are produced in standard, pre-set sizes rather than manufactured according to customer-provided measurements.

A ready-made product may be returned for buyer-related reasons if you contact AOSKY within 7 calendar days of delivery and the product remains unused, uninstalled, unaltered, undamaged, complete with its original packaging and accessories, and suitable for resale.

For buyer-related returns, including ordering the wrong size or product, personal preference, dissatisfaction, or no longer wanting the product, the customer is responsible for the return shipping cost and for properly protecting the product during return transit.

Return authorization does not guarantee a full refund. All ready-made returns are inspected after arrival at our warehouse.

How to Request Assistance

If your product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 7 calendar days of delivery.

Email support@aosky.com and include:

  • Your order number
  • A clear description of the issue
  • Clear photos showing the product, packaging, and issue
  • Photos showing the measurements when the issue relates to size

After reviewing your request, we will determine the appropriate resolution based on the original order specifications and the circumstances of the claim. The resolution may include repair, remake, replacement, return, or refund.

Eligible Product Issues

Assistance may be approved when:

  • The product does not match the size, liner, color, style, or other specifications confirmed in your order, after accounting for the published factory deductions and manufacturing tolerances.
  • The product is materially not as described.
  • The product arrives damaged or has a verified manufacturing or quality defect.

Detailed Return Conditions

Made-to-Order Products

Due to the personalized nature of custom window treatments, we cannot accept returns or exchanges or issue refunds or free remakes for buyer-related reasons. Non-returnable situations include, but are not limited to:

  • Personal Preference: Changing your mind about the color, fabric, style, material, or shading rate after receiving the product.
  • Incorrect Measurements: Providing incorrect window measurements during the ordering process. Eligible measurement mistakes reported within 21 calendar days of delivery may be handled separately under our AOSKY FREE Measurement Assurance, subject to its eligibility requirements, coverage limits, and exclusions.
  • Ordering Mistakes: Ordering the wrong product type, size, color, fabric, control system, or mounting option.
  • Color and Fabric Variations: Reasonable variations caused by screen settings, room lighting, fabric texture, dye lots, production batches, or the use of different liner types.
  • Subjective Expectations: Color, texture, appearance, privacy, or shading performance not matching personal expectations when the product otherwise matches its description and specifications.
  • Manufacturing Tolerance: After the applicable standard factory deduction has been applied, a manufacturing tolerance of up to ±1/8 inch in width and ±1/4 inch in length is considered acceptable and is not classified as a product defect.

Standard Inside-Mount Factory Deductions

For inside-mount custom products, enter the exact measured width of the window opening. Do not make your own deduction.

AOSKY applies the required width deduction during production to help the shade fit and operate correctly:

  • No-Drill / Tool-Free products: 0.16 inch is deducted from the submitted opening width.
  • All other custom products: 0.25 inch is deducted from the submitted opening width.

These standard factory deductions are intentional fitting adjustments and are not considered measurement errors or product defects.

Ready-Made Products

To request a buyer-related return of a ready-made product, contact AOSKY within 7 calendar days of delivery. The following conditions apply:

  • Prior authorization: Before returning the product, email support@aosky.com with your order number, reason for return, and clear photos of the product and its packaging. Do not ship the product until your return request has been approved and you have received return instructions.
  • Product condition: The product must be unused, uninstalled, unaltered, undamaged, and suitable for resale.
  • Original contents: All original tags, accessories, instructions, mounting hardware, and packaging must be included.
  • Return shipping: For returns caused by incorrect measurements, ordering the wrong size or product, personal preference, dissatisfaction, or no longer wanting the product, the customer is responsible for all return shipping costs. Original shipping charges and return shipping charges are non-refundable.
  • Return transit: For buyer-related returns, the customer is responsible for securely packaging the product and for loss or damage during return transit. We strongly recommend using a trackable and insured shipping service and keeping the shipping receipt.
  • Inspection: Return authorization is only preliminary approval to send the product back and does not guarantee a full refund. Every returned product will be inspected after delivery to our warehouse.

If a returned product is installed, used, altered, damaged, incomplete, improperly packaged, or otherwise no longer suitable for resale, the refund may be reasonably reduced or denied based on the documented condition of the returned product. If a return does not pass inspection, we will contact you with photos and the available resolution before completing the return.

No restocking or administrative fee will be charged for an approved return that meets all return conditions.

These resale-condition requirements do not apply when the return is caused by an AOSKY error, an incorrect product, shipping damage reported within the required period, or a verified manufacturing or quality defect.

Order Cancellation

Made-to-Order Products

  • Made-to-order products may be cancelled or changed without a production fee within the first 12 hours after payment is confirmed.
  • If you request a cancellation or change after 12 hours, a 25% production fee will apply.
  • Once an order has shipped, it can no longer be cancelled or changed.

Ready-Made Products

  • A ready-made order may be cancelled for a full refund if the cancellation request is received within 12 business hours after payment is confirmed and before the order has shipped.
  • Once an order has shipped, it can no longer be cancelled.

Return Shipping Costs

  • If the return is caused by an AOSKY error, an incorrect product, shipping damage, or a verified manufacturing or quality issue, AOSKY will cover the approved return shipping cost and provide the applicable resolution.
  • For eligible ready-made returns caused by buyer-related reasons, the customer is responsible for all return shipping costs.
  • No restocking or administrative fee will be charged for an approved return that meets all return conditions.

Return Authorization & Address

Do not send a product back without first contacting AOSKY and receiving return authorization. Unauthorized returns may not be accepted or processed.

Once your return request is approved, our Customer Care Team will confirm the return instructions and return address by email.

Return Address for Approved Returns:
17588 Rowland Street, Suite A106
City of Industry, CA 91748
United States

Please contact Customer Care before returning any product:

Email: support@aosky.com

Refund Processing Time

Once an approved return is received and inspected, or an eligible cancellation is approved, the refund will be issued to the original payment method within 3 to 5 business days.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Need Help?

If you need help with a return, remake, damaged product, measurement issue, or order cancellation, please contact our Customer Care Team before sending anything back.

Email: support@aosky.com
Live Chat: Available through the AOSKY website

This policy does not limit any rights you may have under applicable law.