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Blinds & ShadesShop BySupport
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Inside Mount: Measure The Width
- Measure the top width inside the window frame.
- If your result is 1/16" or 1/32" (e.g., 24 9/16"), round down to the nearest 1/8" (e.g., 24 1/2"). No rounding needed if it’s already a 1/8" increment (e.g., 24 3/8").
- For splayed/recessed frames, use the shortest width (measure multiple spots if needed).
- This is your order width (order exact size—no deductions; factory deducts ~1/4" for fit).
Inside Mount: Measure The Height
- Measure the middle height inside the window frame (for accuracy).
- If your result is 1/16" or 1/32" (e.g., 24 9/16"), round up to the nearest 1/8" (e.g., 24 5/8"). No rounding needed if it’s a 1/8" increment (e.g., 24 1/2").
- Add 4 inches to the measured height (for optimal appearance).
- This is your order height.
Inside Mount: Depth Requirement
Please confirm your window depth> 2 inch.
Outside Mount: Measure The Width
- Measure the window frame width (or desired shade width).
- Add 3–6 inches (7.6–15.2 cm) to the measurement (for full coverage/light blockage).
- This is your order width (includes valance).
Outside Mount: Measure The Height
- Measure from top to bottom (desired shade height).
- Add 3–6 inches (7.6–15.2 cm) to the measurement (for full coverage/light blockage).
- This is your order height (includes valance).
Head rail specifications
Choose the best suitable style for inside mounting.
Classic
Minimum depth for secure inside mount: 2 inches ；Minimum depth for flush inside mount: 3.5 inches；Minimum wall width for outside mount: 1.6 inches
Elegant
Minimum depth for secure inside mount: 2 inches；Minimum depth for flush inside mount: 3 inches；Minimum wall width for outside mount: 1.6 inches
Please Note:
We’ll handle all necessary deductions—do not make your own deductions(no adding/subtracting from your measurements).
View How to Measure here.
| 3-Year Limited Warranty | 5-Year Limited Warranty | 5-Year Unlimited Warranty | |
| Cost | FREE | $ | $ |
| Defects | √ | √ | √ |
| Internal Mechanisms | √ | √ | √ |
| Brackets | √ | √ | √ |
| Accidents | √ | ||
| General Chaos | √ | ||
| Overzealous Child or Hungry Pet | √ | ||
| Any Damage You Can Think Of | √ |
Fast Processing - orders are typically completed within 3–5 business days.
Free Delivery - estimated shipping time is 5–7 business days.
View Shipping Guide here.
30-day Return Window: Full refund for returns within 30 days of receipt (postage non-refundable). We accept returns only for quality/damage issues (not buyer-caused damage/misuse). Custom shades are non-returnable unless faulty—confirm size before ordering.
24-hour Order Cancellation: Full refund if canceled via email within 24 hours; no cancellations after.
Return Conditions: Items must be in original, undamaged packaging with invoice & return form. Report defects within 30 days at support@aosky.com.
Shipping Fees: We cover return costs for wrong/damaged items (buyer must provide photos). Buyer pays for returns due to color discrepancy, size change of mind, wrong order, etc.
Refund Timing: 3–10 business days back to original payment method, depending on the platform.
View Return Guide here.
Worried about measuring errors? Our FREE Measurement Assurance lets you order custom window treatments with total peace of mind.
Coverage Details
- Included: One-time FREE remake for blinds/shades (too long/short/narrow/wide due to your measuring mistakes); up to 3 pieces (regular orders only; excludes commercial orders ≥25 products).
- Period: 30 days from delivery (report issues within this time).
- Extra Replacements: Available for purchase if needed.
How It Works
- Order: Protection is included with your custom order.
- Check Fit: Verify sizing within 30 days of delivery.
- Claim: Contact support (email/chat/phone) with order number + discrepancy photos + tape-measure photo (window + blind dimensions).
- Resolution: Claims processed within 2 business days.
Exclusions
Uneven/non-square windows, improper installation damage, post-order window changes, intentional mismeasurements, natural disaster damage, style preference issues.
Why Choose This Guarantee?
- Mistake-proof custom ordering (even for DIYers)
- 100% free (no hidden fees)
- Expert support for fast, fair claims
Contact Us: support@aosky.com | Mon-Sat 9am-10pm, Sun 10am-6pm